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The journey to safer services begins with introspection...

One of the most enduring principles I was introduced to as a business advisor, was that improvement begins with understanding. Be wary of the phrase, "We are where we are, and now we just need to move forward". It is often used with good intent but it suggests little interest in understanding how you arrived where you are. The quickest win I can share with you in relation to developing safer services is to tell you to stop using the phrase, "quick wins".

Making time to understand how we arrived where we are is often not easy but it is a vitally important part of unlocking the safer future we want for our patients and staff. As we take time to do this we realise many of the issues facing us now and the barriers to change are largely the result of how previous decisions were made and why they were made. This allows us to avoid repeating the mistakes of the past that created our present challenges. Context is everything, and everything is connected. Seeking to understand where we are, how we got there, and what the forces were that brought us to this point, is the best place to start any journey of improvement toward safer services.  

I understand introspection isn’t always comfortable for people or teams. The culture of some organisations unwittingly precludes them from looking too closely at past decisions and this is where expert facilitation can help to objectively, impartially, and non-judgementally uncover the impact of past decisions and capture the learning from them.

If you would like to talk with me about how I could help you and your organisation gain clarity about your position in relation to present and potential patient safety issues and how to move forward and make services sustainably safer, use the form below to arrange an introductory conversation...


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